Terms and Conditions

Deposits | Cancellations | Keys | Guest Responsibilities | Cleaning | Lost Keys | Tents
Pets | Complaints | Dispute Resolution | Availability | Force Majeure

All prices listed are in New Zealand dollars and include goods and services tax, if any applies.

Holiday home booking contracts are between the principal guest and the holiday homeowner. Days in the Bay act on behalf of the holiday homeowner as representative and are not principals.

Acceptance of your holiday accommodation booking is subject to acceptance by the holiday homeowner or their representative and confirmation will not be given until such acceptance is received.

Days in the Bay is a booking management service for family/executive style holiday accommodation and does not list homes suitable for parties or manage long term rentals.

Deposits

To secure your booking a 50% deposit is required within 7 days of acceptance of your booking. Where a deposit has been paid by credit card you will be asked to produce the credit card on arrival for authentication. The balance is payable 7 days prior to your arrival.

Cancellations

Should the guest cancel the booking for any reason prior to 30 days before the booked holiday the deposit will be returned. Should the cancellation fall inside 30 days prior to the booked holiday then the deposit will be returned dependant on the booked nights being rebooked. Thereafter the return of the deposit is dependant on the owner's good will. Changes to any bookings after the issue of a booking acceptance is subject to the owner's approval and attracts a $50.00 admin charge.

Keys

The booked holiday home will be available at 2 pm on the day of arrival and should be vacated at 10am on the day of departure. Unless otherwise instructed in your confirmation letter please contact Days in the Bay at least 5 days prior to your arrival to arrange handover of the key.

On arrival the principal guest will be asked to provide photo ID i.e. a drivers licence or a passport. A valid credit card will also be required for use as a mandatory bond.

Guest Responsibilities

As principal guest you are responsible for all guests on the property and you must ensure that noise, the parking of vehicles and general behaviour of guests is kept at an acceptable level. Excessive noise, inconsiderate parking of vehicles, generally unacceptable behaviour of guests or exceeding the stated number of guests agreed upon at the time of booking will result in the termination of your booked holiday accommodation without refund.

The guest is responsible for all breakages and damage that may occur during their stay and will be billed for immediate payment or debited from the credit card account offered for bond. Any damages/breakages must be reported to Days in the Bay immediately.

Personal property and vehicles (including vehicle contents) of guests remain the responsibility of the guests and Days in the Bay accepts no responsibility for loss or damage.

Should extra facilities like kayaks, dinghies, bicycles, spas or swimming pools etc be available, their use is entirely at the risk of the guest at all times and Days in the Bay or the holiday home owner accept no responsibility for any injury or loss to the guest or their property. Children are to be supervised at all times by a parent or responsible adult.

As principal guest you are responsible for the holiday home for the duration of your booked stay. It is expected that you will take all reasonable and practical care of the holiday home and, at the end of your stay, leave the property as you found it. This includes the cleaning of all utensils and equipment, returning all furniture and appliances to their original position and the removal of all rubbish. Cleaning equipment is available at the property for your use. Should the property not be left clean and tidy Days in the Bay will bill the guest and debit the credit card offered for bond with the cost of cleaning the property.

Cleaning

Should you not wish to clean the property prior to your departure you may request Days in the Bay to arrange a cleaner. The cost of this cleaning service is $30.00 per hour and should be requested either at the time of booking or on arrival.

Where linen is supplied, it will be sent away for laundering at no cost to the guest and may be left ready for bagging up in the laundry area on departure.

Where a gas barbeque is provided the guest is asked to refill any gas used before their departure.

Lost Keys/Locked Out

Guests are asked to familiarise themselves with locks and to ensure they have keys on them before locking doors as a call out due to lost keys or lockout will attract a non negotiable minimum fee of $50.00.

Tents

Approval for temporary structures (tents or tarpaulins) to be erected on the property must be sought at the time of the booking. Discussions will not be entered into regarding this on the arrival or during the stay of guests. Guest numbers must not exceed the number stated at the time the booking is made.

Pets

Approval for a well-behaved pet to be allowed on the property must be sought at the time of booking and may be subject to certain requirements if approval is gained. Discussions will not be entered into regarding approval for pets on arrival if prior approval was not granted at the time of booking.

Whilst Days in the Bay believes that all listings containing details supplied by the holiday homeowner are true and accurate at the time of booking, all details are subject to change without notice. Days in the Bay accepts no responsibility for changes beyond their control i.e. damages caused by weather, pests or other external forces, the breakdown of appliances, plumbing or wiring, or for negligence by the owner causing damage, loss or injury. We will however endeavour to remedy any problems by contacting the owner and/or tradespeople to make repairs.

Complaints Procedure

In the event that a guest is not entirely satisfied with the holiday home or a particular aspect of the holiday home they must contact Days in the Bay immediately so that we may endeavour to resolve the matter. Should the guest not be satisfied with the resolution offered they must complain in writing to Days in the Bay within 14 days of the completion of their booked holiday. Failure to follow these complaints procedures will result in Days in the Bay's refusal to entertain any claims arising from their grievance.

Dispute Resolution

Should a grievance between Days in the Bay and a guest not be able to be resolved then a mutually appointed arbitrator will be appointed. If an arbitrator cannot be agreed upon the matter will be referred to the President of the Arbitrators and Mediators Institute of New Zealand who will appoint a sole arbitrator. Any such arbitration will be carried out in accordance with the provisions of the Arbitrators act 1996 and shall be final.

Availability

Days in the Bay's booking contract is made on the understanding that the booked property will be available to the guest. Should problems arise outside the control of Days in the Bay i.e. - fire, flood etc Days in the Bay may be forced to cancel the booking. Should such circumstances arise Days in the Bay will endeavour to transfer the booking to a similar property in the same general location. Where transferral is not possible Days in the Bay will refund all monies received in respect of the booking to the guest and the guest will have no further claim against Days in the Bay.

Force majeure

Days in the Bay are not responsible for failure, non-availability or cancellation by reason of force majeure. Such circumstances shall include but not be limited to acts of God, earth quakes, storms, lightning strikes, explosions, any natural disaster, acts of war, terrorism, malicious damage, sabotage, strikes, governmental restrictions, power failures, utility, network or server failures.